Key Terms: Customer Satisfaction, Service Delivery, Public Service Organizations"/>
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resistance, opportunities and issues related to supporting government services delivery through using mobile cellular technologies.
The.
This paper is a research on the title “customer satisfaction and service delivery: the case of Addis Ababa city administration land development and management office”.
Public Service Delivery.
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1 Digitization of Land Records and Online Service Status 38 5.
The focus is placed on developing-country situations—although some relevant cases from high-.
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Summary 20 CHAPTER 2: CONTEXTUAL OVERVIEW OF RECORDS MANAGEMENT AND ELECTRONIC RECORDS 21 2.
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Accountability as a central theme of the debates on service delivery however, only took root after the World Development Report of.
The major challenges in service delivery such as lack of skilled and experienced leadership, inability to lead and make decisions strategically, inconsistent follow up and monitoring, absence of regular consultation with customers and stakeholders, prevalence of corruption and rent seeking activities and behavior, lack of motivation and service.
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fc-falcon">service delivery, government values will be the focus of this thesis.
This paper finds out that two types of issues are in service delivery in Addalaichenai divisional secretariat faced by people and administrators such as unawareness of people, discrimination, delay, lack of modern.